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Change Management Fundamentals

Graduate Studies and Professional Development
Professor / Instructor
Heather Lehmann
September 11 - October 7, 2020

Aligned with the ACMP’s Standard for Change Management®, this course examines the tools and techniques used to develop and manage the change process and looks at the impact change management has on an organization, from human resources and operations, to IT and finance. Gain a greater understanding of a change management practitioner’s roles and responsibilities and how they work with internal and external stakeholders. This foundation course prepares participants for the next three courses of the UBC Associate Certificate in Change Management by introducing key terminology and concepts addressed in the later more detailed courses of this program.


Curriculum topics include:

  • The evolution and value of change management initiatives
  • Role of the change management practitioner Supporting successful change
  • Stages of change and the change management processes
  • Stakeholder analysis
  • Assessing change readiness and communicating risks
  • Understanding and managing resistance
  • Activities of the change management strategy and plan
  • Developing a change culture
  • Challenges of successfully implementing a change management initiative



Upon completion of the course, participants will be able to:

  • Describe and communicate the value of change management initiatives
  • Consider how a comprehensive change management plan can support successful change
  • Differentiate between various strategies to facilitate organizational or employee change
  • Identify the roles and responsibilities of internal and external stakeholders involved in the change process
  • Describe various tools and techniques used in organizational assessment for change
  • Discuss how to identify effective leader/sponsors and influence them to achieve intended outcomes
  • Describe methods for addressing resistance and encouraging adoption
  • Reflect on the challenges of successfully implementing a change management initiative
  • Identify the types of infrastructure an organization can put in place in support of change management
  • Identify methods for organizations to continually improve their ability to implement change

You are applying for a $500 scholarship towards a qualifying course at one of our post-secondary education partners: BCIT, Northeastern University, SFU or UBC. Applicants must be either Canadian Citizens, BC permanent residents or working towards obtaining one of these.

Please only apply for this scholarship once you have been enrolled or waitlisted in an applicable course. We will be confirming all student details with instructors.

Apply for Scholarship

To be eligible for this scholarship, you must be a woman (or identify as a woman), and currently live in BC, Canada. Do you meet both of these criteria?